Privacy Policy

Introduction

OurPetGroomer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ourpetgroomer.com.

Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, and phone number when you contact us or submit a form.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data.
• Location Data: General location information to show relevant local groomers.
• Cookies: We use cookies and similar tracking technologies to track activity and improve our service.

How We Use Your Information

• To provide and maintain our service
• To show you relevant pet groomers in your area
• To respond to your inquiries and provide customer support
• To send you updates and marketing communications (with your consent)
• To analyze usage patterns and improve our website
• To detect and prevent fraud or abuse

Third-Party Services

We may use third-party services that collect information:

• Google Analytics: To analyze website traffic and usage patterns.
• Microsoft Clarity: To understand user behavior through heatmaps and session recordings.
• Google AdSense: To display relevant advertisements.
• Stripe: To process subscription payments and enable business owners to accept payments from their clients. Stripe collects payment information directly and is subject to Stripe's Privacy Policy. OurPetGroomer does not store credit card numbers or bank account details.
• Sentry: To monitor application errors and performance.

Payment Data

When you use our payment features (as a business owner or client):

• Payment card information is collected and processed directly by Stripe. OurPetGroomer never has access to full card numbers.
• We may store transaction records (amounts, dates, status) for invoicing and reporting purposes.
• Business owners who connect Stripe accounts authorize Stripe to share limited account status information with us (e.g., whether charges are enabled).
• We do not sell, share, or use payment data for advertising purposes.

SMS & Text Messaging

When you provide your phone number and opt in to receive text messages:

• Phone Number Use: Your phone number is used to send appointment-related SMS messages including confirmations, reminders, ready-for-pickup notifications, and rebooking reminders.
• Third-Party Messaging: SMS messages are delivered through Twilio, our messaging service provider. Your phone number is shared with Twilio solely for the purpose of delivering messages. Twilio's use of your data is governed by Twilio's Privacy Policy.
• No Sharing: We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is only shared with the grooming business you book with and our messaging provider.
• Data Retention: Your phone number and messaging preferences are retained as long as your account is active. You can request deletion at any time.
• Opt-Out: You can stop receiving text messages at any time by replying STOP, updating your preferences in account settings, or contacting us at [email protected].

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Disable cookies through your browser settings

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.